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Algorithm-TicketClusterer-1.0.tar.gz

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Filename:Algorithm-TicketClusterer-1.0.tar.gz

/Algorithm-TicketClusterer-1.0/README

Algorithm::TicketClusterer is a perl5 module for retrieving
Excel-stored tickets that are most similar to a new ticket.
Tickets are commonly used in software services industry and
customer support businesses to record requests for service,
product complaints, user feedback, and so on.

Identifying old tickets similar to a new ticket is made
challenging by the fact that folks who submit tickets oft
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/Algorithm-TicketClusterer-1.0/examples/README

The 'examples' directory:

This directory contains the following scripts that would be
your quickest way to become familiar with this module:

1.    ticket_preprocessor_and_doc_modeler.pl

2.    retrieve_similar_tickets.pl


Run the first script to see ticket preprocessing and doc
modeling being carried out on the (fake) tickets stored in
the Excel file ExampleExcelFile.xls in this directory.

Nex
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